Personalized Patient Experience

To deliver access to precision care and support treatment plan adherence, health systems should execute to:

Tailor Digital Patient &Caregiver Education
Integrated Technology & Culturally sensitive Care
Exend Clinical Trial Oppotunities

Objective 1: Tailor Digital Patient & Caregiver Education

Digital Solution Value Proposition: Digital Patient Education to Support Personalized Patient Experience

Use of digitally enabled education modules to improve patient and caregiver understanding of their treatment plan and coverage options can improve shared decision-making and patient financial outcomes after a cancer diagnosis.

The Impact:

One program leveraging the patient portal to provide educational content related found high rates of digital activity: 92% of patients invited had registered for the patient portal and 64% of digital education items sent were read, improving patient outcomes and reducing provider burden.

How to deploy: Approaches to Virtual Care Deployment

Objective 2: Integrate Technology & Culturally Sensitive Care

Digital Solution Value Proposition: Digital solutions and Culturally Sensitive Care

To ensure that digital health solutions do not exacerbate disparities in access to care and financial toxicity, health systems must take care to design infrastructure and policies that enable culturally sensitive care.

Health systems must account for the fact that digital health solution adoption will depend on technology access, abilities, and preferences, and provide options for further support with digital application access and use.

How to deploy: Approaches for Digitally-Enabled Culturally Sensitive Caret

Assess needs of at-risk patients via task force outreach and patient risk assessment.
Provide direct access to technology.
Provide counseling on how to access and navigate patient portals.
Provide practice sessions to ensure smoother telehealth visits.

Objective 3: Connect Patients to Psychosocial Support

Digital Solution Value Proposition: Connect Patients to Psychosocial Support

There are many digital applications that can help patients manage the psychosocial distress caused by the financial burden of cancer treatment – an important aspect of financial toxicity that impacts cancer patient quality of life and health outcomes.

How to deploy: Approaches to Deploying Psychosocial Support

These solutions can help health systems assess patient needs for psychosocial support and can facilitate personalized patient coaching to help patients manage stress, sleep deprivation, anxiety, and depression after a cancer diagnosis.

These example solutions demonstrate the capabilities of existing solutions to tailor digital education, provide accessible and culturally sensitive care, and improve psychosocial outcomes.

Patient Navigation Application: Clinical and Financial Guidance

Patient Navigation Application: Clinical and Psychosocial Guidance

Patient Navigation Application: Clinical and Financial Guidance

Defining Success & Choosing Solutions

Key performance indicators (KPIs) can be used to measure successful digital health solution implementation. Select KPIs that:

Are measurable

Align with existing data workflows

Work within your system’s existing strategy to improve patient access

Key examples

% Increase patient reported use of digital health solutions.
% Increase in proportion of patients participating in cancer clinical trials (opened within or outside of system).
Establishment of a digital health task force and development of a strategic plan to support equitable technology adoption.
% Increase in patient-provider conversations about availability of psychosocial support.

Access Example Solutions

Here is a guide of existing solutions to expedite time to diagnosis and treatment; support the provision of high-quality virtual care; and extend clinical research options.